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All Hands In

We Are Hiring!

Are you a self-motivated, organizational whiz who is looking for a flexible, part-time, remote position? 

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Would you like to work as a part of team to make a life changing difference for families of children with dyslexia? 

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Becoming an Advocacy Support Specialist could be the opportunity you have been looking for! 

Who We Are:

Our advocacy practice was founded by Lorraine Hightower in 2017. We follow Lorraine’s strategic framework for effective educational advocacy, helping the 1 in 5 children with dyslexia get the services and support they need in school to learn and thrive.

 

Our mission as a company is to provide high-quality advocacy and educational training services to the dyslexia community. We specialize in dyslexia, making us unique and different from other educational advocacy practices. We also take a comprehensive, “whole family” approach by offering parent education training opportunities and our results-driven, hands-on “done for you” advocacy service.

 

We are committed to exceeding our clients' expectations by providing exceptional, top-notch, personalized customer service.

 

Our work is proven and highly sought after, especially when parents haven’t been able to achieve their desired results for their children on their own.

 

Our success is driven by our remarkable team of professionals who uphold our values of compassion, integrity, and unparalleled client care. We seek like-minded individuals who want to join our mission and change the lives of students with dyslexia.

Who We Are Looking For:

An Advocacy Support Specialist to provide our first line of client care and administratively support the company’s mission.

 

We are seeking someone who is:

  • Compassionate & warm

  • An effective communicator, both verbally and in writing

  • Self-motivated & enthusiastic

  • Organized & systems minded

  • Social media & tech-savvy

  • Experienced in administrative and client service roles

  • Willing to take on new challenges

  • Coachable & excited to learn new things

  • Comfortable maintaining the confidentiality of our clients’ family information

Job Type:

Part-time with potential for Full-Time Employee, Flexible Schedule

 

Location: Remote, US-based and Eastern Time Zone Preferred

Qualifications

  • Previous administrative experience is required

  • Previous role in client services or customer service

  • Previous experience with marketing is preferred

  • Excellent oral and written communication skills

  • Exceptional organizational and systems management skills

  • Strong aptitude for technology

  • Experience with multiple social media platforms

  • Strong self-motivation and a positive “get the job done” attitude

  • Desire to learn new skills and grow professionally

  • A willingness to be coached and seek continuous improvement

  • Passionate support of our mission to change the lives of children with dyslexia

What You Will Do:

  • Manage company emails and be the first line of communication with clients

  • Coordinate and schedule multiple types of meetings for advocates using Google Workspace and the company CRM

  • Manage and maintain up-to-date client management systems with detailed case notes, documents, and required tasks for team members

  • Work closely and communicate frequently with advocates via multiple platforms

  • Coordinate and ship client gifts and outreach to ensure high-quality customer service

  • Manage and maintain automated emails, texts, and other client and affiliate outreach through our CRM

  • Schedule social media and blog posts to increase company visibility and company interaction with the community

  • Maintain monthly “Key Performance Indicators” (KPIs) and prepare quarterly reports for the company

  • Administrative tasks as required to assist in the daily operations of the company

Success Measured By:

  • Client satisfaction ratings and reviews

  • Seamless operation of systems

  • Team success per company satisfaction, revenues, and client retention

Compensation:

$18-$24 per hour commensurate with experience

How To Apply

We can't wait to learn more about you!

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If you are interested in joining our team as an Advocacy Support Specialist, please submit a video and a copy of your most recent resume.  

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Video:

Please use this video as an opportunity to help us get to know you!  We'd love to hear about why you are interested in joining our team and why you think you are the right person to support us in our mission.  Share whatever else you think is important for us to know about you.  Please do not exceed 10 minutes.

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Resume:

Please submit a PDF of your most recent resume.

Email advocacysupport@lorrainehigtower.com

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